Guide: Create a single point of contact for your employees with an intelligent help center
Learn how to implement AI in Jira Service Management to create an intelligent Help Center that breaks down silos between IT, HR and Facility.
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In 2026, Atlassian Intelligence is your new digital colleague in Jira, taking care of the boring repetitions so you can spend your time on what really counts. We’ll explore how AI can boost your service in IT and HR and look at concrete results from companies like Domino’s and FanDuel. Get the recipe for a safe AI deployment here.
ESM: How to raise service levels across HR, Facility and IT in 2026
By extending your existing Jira Service Management (JSM) to your entire organization, you can create a single point of entry for employees. It’s all about removing friction in everyday life so that an onboarding or facility request feels as easy as ordering a new laptop via a professional Enterprise Service Management solution.
Atlassian Conference 2025: cutting-edge AI features
Atlassian is getting smarter, more efficient – and more human. New AI features, team organization and integrations.
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The new Atlassian Cloud features in 2025
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“Send SMS feature
In connection with our customer projects, we have experienced demand for a feature in Jira Service Desk. Specifically, the request is to make it possible for service desk agents to…