Enterprise Service Management

Increase your internal efficiency and service levels

As Atlassian Service Management Specialists, we help you with a customized service management solution that improves your internal efficiency and service level towards your external customers.

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Atlassian certificed Service Management Specialization Partner EMEA Aety Platinum Solution Partner ITSM IT service management specialist and enterprice service management specialist

Streamline internal services with Enterprise Service Management

At Aety, we understand the importance of effective Enterprise Service Management (ESM) to optimize the delivery of internal services in your organization.

ESM focuses on empowering support departments such as HR, legal, marketing and finance to deliver their services more efficiently. In many organizations, this is done through unstructured processes like shared mailboxes and Excel sheets.

With an ESM solution, you bring structure and efficiency to these processes through a dedicated portal, a pre-defined service catalog and efficient workflows.

The ESM solution we offer is inspired by IT Service Management and builds on the same basic principles to ensure quality and efficiency. Our solutions allow you to quickly establish a service desk for a variety of functions, such as:

  • HR service desk for onboarding, vacation requests and similar.
  • Service desk to support the new EU Whistleblower Directive.
  • Service desk to support the finance function with an entry point for suppliers who have invoice questions.
  • Service desk to support larger organizations' information security departments to report security breaches and suspected hacker attacks.
  • And many other examples.
Certified service management specialists

Get more out of Jira with a specialized Service Management Partner

As an Atlassian Specialized Partner for Jira Service Management, we help you get the most out of the platform. We make it easy for your teams – from Dev and IT to HR and Facilities – to collaborate smarter, manage changes and service requests efficiently, and create value quickly with flexible, AI-powered tools.

Effective Enterprise Service Management solutions must offer the following overall functionalities:

  • A portal for collecting various services offered.
  • Self-help through knowledge articles.
  • Predefined forms that ensure correct information and that the request follows the right flow.
  • Ability to automate manual tasks and processes.
  • An efficient workplace for the employee receiving the requests.

Cases: See what results you can get with a local Atlassian partner

Fragmented ITSM slowed down critical incident management. Aety helped ISS unify processes on one platform. This reduced response time and created stronger collaboration across teams.
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Lack of overview of IT requests created bottlenecks. With a unified solution, we helped Georg Jensen centralize support so that operations and development could work faster and more efficiently.
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Krifa experienced limited self-service and scalability. Aety helped Krifa with a modern Jira platform that streamlined case management and provided flexibility for future growth.
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Duplicate time tracking in Jira and TimeLog was costing time and data quality. Aety developed an integration so users could record time in one place - with automatic synchronization and more reliable data.
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Manual linking between projects and time tracking gave limited overview. We helped TIMEmSYSTEM bring it together in Jira, which resulted in better resource management and a stronger decision-making basis.
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Organizations that trust our solutions

Learn more about Enterprise Service Management by contacting us here: