Did you know that Atlassian’s knowledge base Confluence can do much more than you might think? The platform has many smart features (macros) that can significantly improve your user experience!…
IT Service Management (ITSM)
Service Request Management
Gentagne henvendelser f.eks. adgang til applikationer, software og hardware opdateringer.
Brug af en vidensbank til at dele og vedligeholde viden.
IT Asset Management
Implementeringen af en robust CMDB til at sikre, at en organisations aktiver er talte, vedligeholdt, opgraderet, mv. Generelt skal der sikres overblik over aktivers status og tilknytning.
Håndtering af ikke-planlagte begivenheder, f.eks. nedbrud, hacker-angreb, mv.
Identifikationen af årsager til incidents og implementering af tiltag for at undgå incidents i fremtiden
Sikring af procedurer for effektivt at gennemføre ændringer i software, hardware og IT-infrastruktur. Skab gennemsigtighed om, hvornår disse udføres samt sikre de nødvendige godkendelser.
Do you need an IT Service Management solution?
Enterprise Service Management (ESM)
Shall we help you with Enterprise Service Management?
Aety & Service Management
Jira Service Management
What do Gartner and Forrester have to say?
If you have questions about Service Management, you can contact us here:
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