IT Service Management

Increase your internal efficiency and service levels

As Atlassian Service Management Specialists, we help you with a tailored ITSM solution that boosts your internal efficiency and service levels for your users – and the well-being of your IT staff

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Atlassian certificed Service Management Specialization Partner EMEA Aety Platinum Solution Partner ITSM IT service management specialist and enterprice service management specialist
Tired of drowning in inquiries without a proper overview?

IT Service Management for overview and efficient IT operations

With a market-leading ITSM solution, Jira Service Management, your users get faster help, less frustration and a more coherent experience across channels – while IT gets better control and overview in everyday life.

Centralize all your IT support in one platform

So your users have a single point of contact and IT doesn't have to chase email, phone and ad hoc channels

Reduce manual processes with automation

Have repetitive tasks handled automatically so your support colleagues can spend their time on more exciting cases

Get an overview of assets, incidents and changes

You always know what's affected, who's affected and what changes are coming - without having to gather information manually.

Improve response time and overall service experience

Your users experience faster help, fewer bottlenecks and more professional everyday IT support

Do you have any questions? Write to us here
Our IT Service Management Services

Get even more out of Jira Service Management with an Atlassian Partner

We know that everyone has different needs. That’s why we customize our IT Service Management services to your business, your usage and your internal resources.

Whether you need license acquisition, strategy, implementation, integrations, training or ongoing platform operations, you get exactly the support you need – from first steps to long-term value of Atlassian

Needs assessment and maturity analysis

We start by mapping your current processes, tools and organizational maturity. Based on this, we recommend a Jira Service Management solution that fits both your current needs and future growth.

Service desk and catalog design

We help you design service desks, queues and service catalogs to reflect your organization and responsibilities. This gives end users a single point of contact for help - and your teams a clear overview of tasks.

Deployment and configuration

We configure Jira Service Management, set up automations, integrations and security so the solution works from day one. You get a structured implementation with testing, quality assurance and clear documentation.

Onboarding and change management

We plan and execute onboarding of agents, managers and key users so that everyone feels comfortable with the new system. This reduces resistance to change and increases the chance of fast and wide adoption.

Pilot and controlled rollout

We can start with a pilot area where we test processes and setup on a smaller scale before rolling out to your entire organization. This reduces the risk of disruption and allows you to make adjustments along the way.

Clean up workflows and queues

We review your current Jira Service Management setup and remove unnecessary steps, duplicates and old workflows. This results in shorter workflows, fewer errors and a more intuitive experience for both agents and end users.

Simplified service portal

We design a service portal where users can quickly find the right way in - without having to know internal teams and systems. This reduces wrong tickets, increases self-service and reduces disruption to your support teams.

Standards and best practices

We help you set clear standards for categories, fields, SLAs and task types across teams. This makes it easier to share cases, report across the organization and onboard new employees.

Reporting and SLA overview

We set up dashboards and reports that give you a clear picture of response times, bottlenecks and customer satisfaction. You'll have a common data foundation to make decisions and continuously improve your ITSM processes.

Governance and ongoing health checks

We establish a simple governance model for changes to your ITSM platform and offer regular health checks. This ensures that the solution does not overgrow, but evolves in a controlled way in line with your business.

Permanent Atlassian partner and contact person

You get a dedicated support contact who knows your ITSM solution, business and governance model. This gives you a single point of contact for help - whether it's about bugs, improvements or new needs.

2nd/3rd line support

We act as your extended support team, taking on the complex Jira Service Management cases that can be difficult to resolve internally. This relieves your own teams and ensures faster resolution of critical issues.

Support in your local language

You get help in your own language and time zone - fast, competent and customized to your needs.

Proactive health checks

We conduct ongoing health checks of your platform with a focus on performance, security and best practices. This allows us to catch issues and technical debt early and suggest concrete improvements.

Continuous improvement

We help with ongoing adjustments to workflows, fields, dashboards and integrations so that the platform keeps up with business needs. You don't have to start new projects every time - and can develop in smaller, controlled steps.

Reporting and transparency in collaboration

We ensure continuous insight into incidents, changes and improvement suggestions - for example via dashboards and agreed reports. If needed, we can supplement this with status meetings so you have a full overview of the development of your ITSM platform.

Automated ticket routing

We set up rules and automations that automatically send cases to the right team based on content, category and priority. This eliminates manual triage, reduces response times and ensures the right specialists get the case from the start.

Escalation and on-call workflows

We design escalation flows, on-call handling and notifications so that critical incidents reach the right people quickly. This helps you meet SLAs and respond faster to business-critical issues.

AI assistants for support teams

We implement AI assistants that suggest answers, knowledge articles and next steps directly in the agent interface. This makes your support agents faster, creates more consistent answers and frees up time for the complex cases.

Self-service and knowledge base with AI

We build a knowledge base and connect AI so users can get help through intelligent searches and chat experiences. This increases self-service and reduces the number of simple requests for support.

Power measurement and continuous tuning

We help you set goals for automation and AI, such as response time, resolution time and support relief. Based on this, we continuously adjust rules and models to ensure you get documented business benefits.

Automation & AI

Many ITSM teams are drowning in manual routines, repetitive requests and tickets that end up in the wrong places. This costs time, creates errors and wears on employees. With Jira Service Mangement, you get intelligent workflows and AI assistants that take the heavy manual tasks - so your team can focus on what actually requires human judgment.

Automation of repetitive tasks

Most ITSM processes contain steps that can be automated. We map your flows in Jira Service Management and set up intelligent rules so that routine work is handled automatically - without you losing overview or control.

AI assistants for support

With the AI-based assistant in Jira Service Management, users can get answers to standard inquiries, find relevant articles or get help creating tickets correctly - before the case lands at your service desk. This reduces noise and frees up time for your specialists.

Insights and continuous optimization

Automation and AI don't just create efficiency - they create data. Get an overview of where bottlenecks occur, what types of tickets take up the most space and where your team can work smarter. Continuous optimization means your Jira Service Management becomes more accurate, fast and user-friendly over time.

Basic course in Jira Service Management

We offer basic courses where agents learn to work effectively with queues, cases, SLAs and dashboards. This provides a common understanding of the tool and ensures that everyone uses the platform correctly from the start.

Superuser and admin courses

We train super users and administrators in setting up projects, workflows, fields and automations. This makes you more self-sufficient and reduces dependency on external consultants for day-to-day operations.

E-learning, guides and documentation

We provide easily accessible how-to guides, e-learning materials and documentation that new employees can use for onboarding. This reduces superuser bottlenecks and ensures consistent use of the system.

Workshops based on your own cases

We work hands-on with your own tickets, dashboards and processes in the training. Participants quickly experience tangible improvements in their everyday work and can immediately put learning into practice.

"Train the trainer programs

We build internal competencies by training your own trainers who can provide ongoing training. This provides a scalable model where knowledge stays within the organization - even when roles and teams change.

Onboarding & implementation

We tailor onboarding for teams and companies so that Jira Service Management strengthens collaboration and increases quality. At the same time, we advise on implementation and adoption so that the solution creates concrete results and knowledge stays in the organization - even when teams and roles change.

Official Atlassian Learning Partner

Aety is a verified Atlassian Learning Partner. This means we can deliver hands-on, certified training that helps teams use Atlassian tools smarter, work more efficiently and get tangible results in everyday life.

Get a handle on Jira Service Management licenses

Many ITSM teams are unsure how many licenses they really need, who should be an agent and how portal users count. We help you get an overview of the licensing model in Jira Service Management so you neither over- nor under-invest in your platform.

ITSM licenses tailored to your organization and maturity

We take your IT and service organization, processes and maturity as a starting point. Do you have one or more service desks? How many teams should be involved? Do other functions besides IT (HR, Facility, Finance) also need to use Jira Service Management? Based on this, we recommend a license mix that supports your strategy - not just the cheapest or most expensive solution.

Roadmap for scaling - without losing track of the price

As your ITSM solution grows, your license needs typically grow too. We advise you on how to plan for expansion - such as more teams on the platform, new service areas or more agents - so that architecture, processes and licenses keep pace. This gives you a clear picture of future costs and helps you make informed strategic decisions.

A good long-term investment

We help you create a long-term plan for your Atlassian platform - from implementation and governance to cloud strategy and enterprise scaling. This ensures that the platform supports your business both now and in the future.

Price optimization

We optimize your license spend to get the best price and functionality, and we adapt invoicing to your preferred currency and payment deadlines. We make sure you avoid paying for duplicate features across tools. Not least, you get proactive advice and early notification of price changes and license renewals.

Public purchase and increased security

Are you a public buyer? Our experience with public procurement in categories 02.06 and 02.19 guarantees a smooth and compliant process for you. We also offer IT security cleared consultants for projects with classified information.

Bring your ITSM landscape together in one place

Many of our customers have a Jira Service Management solution alongside AD, HR, finance, CMDB, monitoring, development tools and reporting. We help tie it all together so that data doesn't have to be entered in multiple places - and so that incidents, changes and requests are naturally connected across systems.

Integrations to the tools you already use

We integrate Jira Service Management with your existing tools - such as Azure AD for user creation and groups, GitLab or other development platforms, Power BI for reporting or collaboration tools like Slack. This gives you a more complete picture of cases, incidents and capacity - without having to change the entire tool stack.

Tailor-made Atlassian solutions

The starting point is always Atlassian's standard functionality and apps from the Marketplace. But when the business requires something special, we can expand with customized functionality and integrations. This can be specialized logic in workflows, automations, data exchange via APIs or plugins that support your specific ITSM processes.

ITSM Governance

Integrations are not just about technology. We also advise on responsibility, ownership, security and maintenance so your ITSM platform doesn't become fragile over time. This way, you get a robust architecture where Jira Service Management is a stable focal point - not another system that needs to be "fed" manually.

Experience with public procurement and SKI

As an experienced supplier on SKI 02.06 and 02.19, we help you procure Atlassian solutions quickly, compliantly and securely

Compliance & governance

We ensure that your Atlassian platform meets internal and external requirements, including GDPR and internal compliance standards.

Cloud Security Assessment

We assess your data location, access management and compliance needs so you can choose the solution - Cloud or Data Center - that best supports security, control and future operations.

IT security accredited consultants

Our consultants can handle projects with classified information and high security requirements.

Strategic consulting

We advise on solutions, architecture and processes so that security and public compliance go hand in hand with efficient operations.

Public Atlassian provider

Aety is one of the preferred Atlassian suppliers to Danish public organizations. You get an experienced Atlassian partner with in-depth knowledge of requirements, processes and frameworks in the public sector

Public customer? Get exclusive access to a network only for public Atlassian users

Aety has created a network for public Atlassian customers where you can spar with 30 other public organizations about the unique framework that public organizations need to work in. It is free to join.

Not sure which solution is the best fit - or where to start?

Let’s clarify it together. We offer a no-obligation consultation about your current setup and the options that create the most value in Atlassian.

Contact us here
New ITSM system?

The benefits of Jira Service Management

IT Service Management in Jira gives you overview, automation and processes that actually work in everyday life

Service Request Management

Tired of wasting time on the same repetitive requests?

Have you found that people in your organization are constantly calling or writing to get access to applications, software updates or new devices? It can be time-consuming and frustrating for both IT and users.

With Jira Service Request Management, you can:

    • Automate repetitive tasks: For example, when an employee needs access to a new application, the case is created and assigned automatically.

    • Get an overview of all requests: See who’s working on what and how long each task takes – without having to dig through emails or Excel sheets.

    • Reduce errors and duplication: Standardized processes ensure nothing gets missed.

Imagine a new employee starting in the office – instead of sending 10 emails to IT, they get everything set up with a few clicks in Jira and all status updates happen automatically.

IT Asset Management

Keep track of all your IT assets in your business and avoid wasted time

It’s hard to keep track of all the assets in a business – PCs, phones, software licenses, servers – and even harder to make sure they are updated and maintained properly.

With Jira IT Asset Management, you get a single overview of everything from PCs to software licenses:

    • See all assets in one place: who uses what, when licenses expire and which assets need upgrading.

    • Automate maintenance: Get notified when something needs updating or servicing.

    • Integrate with other ITSM processes: Link assets to incidents, service requests and changes so all IT data is connected.

So when an employee reports a faulty laptop, the system can automatically find spare parts, create a service case and update the CMDB – without additional manual registration.

Incident Management

Get a handle on unexpected issues - before they damage your business

Unforeseen events happen – servers go down, software fails or security issues arise.

This is where Incident Management comes in:

      • Automatically detect and prioritize issues: The system helps determine which issues need to be resolved first.

      • Follow the status in real-time: Everyone involved can see who is doing what and how far the case has progressed.

      • Minimize business impact: Faster response time means less downtime and better user experience.

So if a critical software error occurs in production – with Jira, the team can see all related incidents, automate notifications to the right people and solve the problem before customers or colleagues notice.

Change Management

Implement changes without surprises

When you need to change software, hardware or IT infrastructure, it can quickly become chaotic without a clear plan.

Change Management in Jira helps you ensure structure, transparency and confidence in all changes:

    • Structured change processes: Who approves what and when? Everything is documented automatically.

    • Transparency: Everyone can see what changes are planned and when they will be made.

    • Reduce the risk of errors: Standardized workflows minimize the chance of crashes or disruptive errors.

Example: Instead of waiting for approvals via email, a new software update can be scheduled and executed with automatic notifications so IT and users know exactly what is happening and when.

Problem Management

Stop repetition and tackle problems before they happen again

Many incidents recur because the underlying cause is not identified. Problem Management helps to:

      • Analyze root causes: See patterns in previous incidents and understand what triggers issues.

      • Implement prevention: Fix problems once and for all, instead of repairing each incident manually.

      • Create insights for the team: With documented solutions, everyone can act quickly when new issues arise.

So if the same server fails repeatedly, Jira shows patterns that point to a faulty hardware component – and the system automatically suggests preventive action.

Knowledge Management

Get autonomous teams and an easier workday

When all knowledge is in the heads of a few super users, teams can easily get stuck. Knowledge Management in Jira/Confluence helps to:

      • Centralize knowledge: Recipes, solutions and best practices are stored in one place.

      • Reduce dependency on key people: Everyone can find answers without interrupting colleagues.

      • Improve onboarding: New employees quickly learn the organization’s processes.

So when an employee encounters an unknown error, instead of calling IT, the solution can be found in the knowledge base and the problem solved in minutes.

Create value with the strongest ITSM processes on the market

We help you implement and fine-tune the core concepts that make your IT department a strategic business partner

Service Request Management

Make it easy for your employees to get help. We streamline service request management through intuitive portals and automated workflows, so your team can deliver fast and accurate assistance without wasting manual time.

Incident Management

Minimize downtime and restore normal operations quickly. We design processes that ensure effective troubleshooting and clear communication when IT disruptions occur, so business productivity never suffers.

Knowledge Management

Ensure valuable knowledge is always available. We build intelligent knowledge bases that enable both end users and IT consultants to solve problems themselves faster, reducing the number of repeat cases.

Problem Management

Move from firefighting to prevention. We help you identify the root causes of recurring incidents so you can permanently eliminate problems and create a more stable and proactive IT infrastructure.

IT Asset Management (ITAM)

Get a full overview of your hardware and software. We help you manage your IT assets throughout their lifecycle so you can optimize your license usage, minimize costs and ensure full compliance.

Change Management

Create change without risk to operations. We implement structured change management processes that ensure new systems and updates are rolled out in a controlled, transparent way with minimal disruption.

"
Aety has been a trusted partner from the very beginning. Having a partnership where advice and flexibility are at the center and trust is mutual has been key to the success we have achieved."
Marie Bjørke

Head of IT Service Management, ISS

Read the case study here
Get a certified Service Management Specialized Partner

Optimize your internal service with a specialized Service Management Partner

Atlassian has appointed Aety as Service Management specialist. For you, this means service processes built on proven best practices, turning complex needs into a simple, easy-to-use service desk – designed for stable operations and scaling from day one.

Avoid trial and error mistakes

Avoid the classic pitfalls and get a solution tailor-made for you

With our solid experience behind us, you get a solution that is tried and tested in practice – so you avoid the classic pitfalls. At the same time, you get a partner who specializes in tailoring solutions to your unique set-up.

Certificeret Atlassian Platinum Partner konsulent hos Aety
Proven experience

Proven experience with Jira Service Management

You get a setup based on Atlassian’s best practices and experience from Danish organizations – so the solution works in practice, not just in theory.

Atlassian certificed Service Management Specialization Partner EMEA Aety Platinum Solution Partner ITSM IT service management specialist and enterprice service management specialist

Quick and easy to get started

Workflows, automation and structure are thought through and in place from the start - so you don't have to clean up later.

A solution that can scale

The platform is structured from the start so that it can be extended to other service areas such as HR or Facility when the need arises.

Our certificates - your guarantee

Aety: Atlassian Platinum Enterprise Solution Partner

Get more out of Atlassian with a certified enterprise partner

Aety is classified with Atlassian’s highest partner rating. This is your proof of our experience in complex enterprise environments with 1,000+ users. With aety as an ally, you get the help of certified experts, direct access to Atlassian and scalable solutions from the start.

Read more about our partnership with Atlassian

Are you migrating your ITSM to the cloud? Ally yourself with a certified specialist

Aety is an Atlassian Cloud Migration specialist and one of only three official Cloud Migration Specialized Partners in the Nordics.

For you, this means a cloud migration planned according to proven methods, with minimal risk of downtime and data loss – and a stable, future-proof Atlassian Cloud platform as a result.

Read more about Cloud Migrations

Streamlined service, stronger collaboration, visible results

Let's talk about how we can optimize your collaboration and processes?

Contact us here

Cases: See what results you can get with a local Atlassian partner

ISS logo
Faster response & stronger collaboration
Fragmented ITSM slowed down critical incident management. Aety helped ISS unify processes on one platform. This reduced response time and created stronger collaboration across teams.
Read the case
Fewer bottlenecks and better overview
Lack of overview of IT requests created bottlenecks. With a unified solution, we helped Georg Jensen centralize support so that operations and development could work faster and more efficiently.
Read the case
Fewer bottlenecks and better overview
Krifa experienced limited self-service and scalability. Aety helped Krifa with a modern Jira platform that streamlined case management and provided flexibility for future growth.
Read the case
No more manual duplication of work
Duplicate time tracking in Jira and TimeLog was costing time and data quality. Aety developed an integration so users could record time in one place - with automatic synchronization and more reliable data.
Read the case
Easier resource management
Manual linking between projects and time tracking gave limited overview. We helped TIMEmSYSTEM bring it together in Jira, which resulted in better resource management and a stronger decision-making basis.
Read the case
Official Atlassian Training Partner

Certified Atlassian training

Aety is Denmark’s largest provider of Atlassian training, with certified consultants and solid experience from over 200 tailor-made courses for private and public organizations.

You get certified and experienced trainers who:

  • Together have taught +1,000 learners in private and public organizations
  • Trained and certified by Atlassian itself, so you get access to the best insights
  • Developing Atlassian solutions for real customers every day - so you gain practical knowledge that works in real life, not just on paper
Read more about our Atlassian courses here
Professionel Atlassian træning og kurser af certificerede specialister.
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Questions about Service Management?

We are ready to help. Contact us here:

    Organizations that trust our solutions

    FAQs

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    We offer ITSM solutions built on Jira Service Management. The platform is suitable for both private and public organizations and can be adapted to your existing processes, governance and compliance requirements.

    Aety specializes in Service Management and helps organizations design, implement and optimize their ITSM solutions.

    Our consultants work every day to:

    • Translate ITIL processes (e.g. Incident, Request, Problem, Change, Knowledge, Asset) into something that works in practice

    • Create overview and structure in your inquiries, workflows and IT assets

    • Ensure IT supports the business – instead of being a bottleneck

    We use an extensive library of proven templates and configurations developed based on previous implementations. This means that you get a solution that is based on best practice, but still adapted to your reality.

    Yes – flexibility is a core part of our approach.

    We customize the solution to:

    • Your process maturity (whether you’re in the process, about to start, or far along in your ITIL work)

    • Your organization (small teams vs. large, complex organization)

    • your compliance and documentation requirements

    • Your existing tool landscape and integration needs

    We use our own standard templates as a starting point (workflows, request types, SLAs, queues, knowledge base structure, etc.), but all elements can be adjusted so you don’t end up with a one-size-fits-all solution.

    The result is an ITSM platform that is both:

    • Recognizable and standardized (easy to maintain)

    • Customized to your everyday life (easy to get up and running and get adopted)

    You can do both – and we’ll help you choose what makes the most sense.

    We offer both:

    • Total ITSM platform
      where we establish a full setup from the start with core processes such as Service Request, Incident, Problem, Change, Knowledge and Asset Management – including portals, SLAs, queues, automation and reporting.

    • Modular / gradual implementation
      Where you start with, for example:

      • Incident + Request Management (to manage requests)

      • or Knowledge + Self-service portal (to reduce load)

      • or Asset/CMDB (to manage equipment and services)

    Here you can build as the organization is ready – without having to “do everything at once”.

    In addition, we also have package solutions (standardized ITSM packages) where the scope and expected deliverables are clearly described in advance. This reduces risk, makes projects more predictable and gives you an easier way to get started.

    • Empower teams to deliver value quickly.
      Instead of an overly centralized one-size-fits-all approach, diverse teams can get up and running quickly with adaptable processes that fit the way they work, while still being standardized on one tool for a global organization.

    • Dev and IT teams can collaborate on a single, unified platform.
      Jira Service Management breaks down silos between developers and IT operations. Tight integration between Jira Software and Jira Service Management means seamless workflows between Dev and IT. Integrations between Jira and other vendors tend to be weak and cumbersome to manage.

    • A modern work management platform.
      Jira Service Management is built on Jira, the leading platform for tracking work across the enterprise at scale. With visibility into work across development, IT operations and business teams, organizations can make faster decisions with the right context.

    A typical implementation takes between 2 and 8 weeks depending on complexity, integration needs and size of the organization.

    At Aety, we work with a structured implementation process that ensures fast time-to-value.

    For most organizations, Cloud is the recommended choice as it requires minimal maintenance, provides faster access to new features and ensures high scalability and security.

    Cloud is ideal if you want:

    • Minimal operation and technical maintenance
    • Automatic access to new features and updates
    • Faster implementation
    • A scalable and future-proof platform

    At the same time, Atlassian is moving strategically towards Cloud, and Data Center is increasingly only used in organizations with specific requirements for hosting, compliance or full control over the infrastructure. Many organizations are therefore choosing Cloud as a long-term solution.

    At Aety, we help you assess the right solution and ensure a safe transition to the Cloud if you want to migrate from an existing Data Center installation.

    An ITSM solution from Aety targets both operational stability and service experience. Typical benefits are:

    • More efficient IT support
      Less time spent searching for information and more time solving cases – because inquiries, knowledge and assets are gathered in one place.

    • Better overview and control
      Clear view of what’s in the queues, where bottlenecks are, what changes are coming and what affects the business.

    • Faster and more consistent help for users
      Through clear processes, SLAs, automation and an easy self-service portal.

    • Fewer recurring problems
      Because incidents are linked to problems, changes and known errors, and knowledge is documented and shared.

    • A platform that can grow with you
      You get a solution that supports your current needs, but can also be extended to Enterprise Service Management (HR, Facility, Finance and more) or integrated with other systems later.

    Our goal is for ITSM to become not just a tool, but a working platform that makes it easier for both the IT team and the rest of the organization to succeed.

    We build our ITSM solutions on Jira Service Management from Atlassian. The platform is particularly suitable if you want to:

    • Bring IT support, development and operations together in one place

    • Build on existing Atlassian tools like Jira and Confluence

    • Have a flexible platform that can adapt to both simple and complex organizations

    Aety is an Atlassian Solution Partner and has achieved Atlassian Specialization in Service Management, which means that we are recognized by Atlassian for our proven experience in designing, implementing and optimizing Jira Service Management solutions.

    We work with both private and public organizations and know the typical requirements for documentation, security, data location and procurement processes – and we advise you on how Jira Service Management can support your specific framework and governance.

    Jira Service Management is typically a significantly more cost-effective ITSM platform than ServiceNow, both in terms of licensing, implementation and ongoing operations.

    For many organizations, Jira Service Management can deliver the same core ITSM functionality such as incident management, change management and asset management at a lower overall cost.

    However, the choice depends on your needs, complexity and integration requirements. At Aety, we help you assess which platform provides the most value for your organization.

    Which Jira Service Management license type is right for our organization?

    The choice of license depends primarily on:

    • The number of agents (users)
    • Your need for functionality
    • Whether you choose Cloud or Data Center

    Cloud comes in three levels:

    • Standard – for smaller teams
    • Premium – for organizations with advanced needs
    • Enterprise – for larger organizations with scaling and governance requirements

    Data Center requires a minimum of 50 users and is typically used by organizations with special control and hosting requirements.

    At Aety, we help you choose the license model that best matches your needs and budget.

    What it does. Jira Service Management integrates with a wide range of systems, including:

    • Microsoft Azure AD

    • Slack and Microsoft Teams

    • CMDB and asset systems

    • DevOps and development tools

    This ensures a cohesive IT ecosystem.

    Jira Service Management is an ITSM platform that helps organizations manage IT support, incidents, service requests, changes and assets in one unified solution.

    The platform creates structure, automates workflows and provides a full overview of your IT services.

    Aety specializes in helping companies create an excellent service experience that stands out as exceptional rather than just mediocre or unsatisfactory. Our approach puts your customers at the center, which is essential for successful service management. It’s about optimizing and streamlining the processes that deliver and maintain services to both external and internal customers. This includes everything from physical services like laptop delivery to service-oriented tasks like onboarding new employees.

    Still have questions?

    We are ready to help and always offer a free consultation – no matter where you are in your Atlassian journey

    Contact us here