You will gain a strong understanding of Jira Service Management by participating in the course. This course will teach you how to set up and configure a service desk, including branding, queues, SLA, and automation. In addition, several examples are given of how to utilize the functionalities best. Jira Service Management is popular because it provides a simple and user-friendly service desk that can be integrated with other Atlassian tools. Jira Service Management is ITIL certified and integrated with Confluence as a knowledge database.
This course is aimed at cloud, server, and data centers.
The course is for those who want fundamental knowledge of Jira Service Management or already have a basic understanding of managing Jira. The system is also for those responsible for configuring the service desk.
After the course you will be able to:
The course is in Danish, and the material is in English. Atlassian develops our material. At the beginning of the course, you will receive a compendium with various slides and exercises. At the end of the course, the course participants receive an Atlassian-issued diploma.
Please reach us through the form below. Then we will contact you with further information about the course.