If you are considering using Jira Service Management, choose Atlassian Cloud or self-hosting. This choice affects the pricing model and features, so read on to understand the key differences. Let’s…
If you have 50+ employees, your company is obliged to establish a whistleblower arrangement by 17 December 2023. Here you can read more about what your company must pay attention…
Atlassian has just launched a new brand campaign, “End Bad Service Management Now”. In the campaign, small teams and large organizations can get the opportunity to switch to Atlassian’s IT…
Not more than three years ago, Atlassian doubled its efforts in the ITSM market, introducing its first service management solution, Jira Service Management. Today, over 45,000 customers trust Atlassian as…
What is Jira Service Management? Jira Service Management was developed by Atlassian and is an Enterprise Service Management solution that makes it easy to handle and prioritize incoming inquiries. Jira…
Jira Service Management (JSM) is the only Service Management tool connecting development, IT, and business teams on the same platform and lets us work seamlessly between them. It is, therefore,…
What do the changes mean? Previously, you had to purchase license access to Confluence if you wanted to expand Jira Service Management with knowledge base functionality. Now Atlassian has decided…
The Forrester Wave is an evaluation guide whose purpose is to help buyers choose between the various technologies on the market. Forrester has recently evaluated the different vendors of Enterprise…
In 2021, Aety held 16 Atlassian courses collaborating with the Danish Technological Institute. This involved company-specific courses and standard courses. We also expanded our instructor staff with two new instructors.…
History Atlassian introduced Jira Service Desk in 2013 when they discovered that 40% of their customers used Jira for some sort of helpdesk. Back then, the product was a very…