It wasn’t more than three years ago that Atlassian doubled down on the ITSM market, introducing its first service management solution, Jira Service Management. Today, over 45,000 customers trust Atlassian…
What is Jira Service Management? Developed by Atlassian, Jira Service Management is an Enterprise Service Management solution that makes it easy to manage and prioritize incoming requests. Jira Service Management…
Jira Service Management (JSM) is the only Service Management tool that connects development, IT and business teams on the same platform and lets work flow seamlessly between them. It is…
What do the changes mean? Previously, if you wanted to extend Jira Service Management with knowledge base functionality, you had to purchase license access to Confluence. Now Atlassian has decided…
The Forrester Wave is an evaluation guide to help buyers choose between the different technologies on the market. Recently, Forrester evaluated the different Enterprise Service Management (ESM) vendors and divided…
In 2021, Aety held 16 Atlassian courses through our collaboration with the Danish Technological Institute. This included both company-specific courses and standard courses. We also expanded our teaching staff with…
Atlassian introduced Jira Service Desk in 2013. The need arose when Atlassian realized that 40% of their customers used Jira for some kind of helpdesk. The product at the time…
Jira Service Management is a further development of Jira Service Desk. Atlassian has developed JSM with an optimized integration to Jira Software, Bitbucket and Confluence. In short, it is a…