Jira Service Management (JSM) is the only Service Management tool connecting development, IT, and business teams on the same platform and lets us work seamlessly between them. It is, therefore, a platform that supports ITSM and ESM processes. With the many options, JSM can easily be adapted to the company’s different needs. JSM’s many advantages benefit business units by aggregating inbound inquiries that increase collaboration between and across teams. Do you doubt whether you should choose JSM as your service management platform? Then keep reading, and discover the many advantages that the platform will have for your company:
Continuous adaptation and improvement of work processes
With JSM, you only pay for the functions you use. JSM offers a modern approach to an adjustable and flexible structure, focusing on workflows to deliver the best service. The platform continuously collects solutions to recurring problems through how-to guidelines. These how-to guidelines allow you to easily and quickly solve problems without further assistance.
Break silos and minimize centralized bottlenecks
Jira Service Management breaks down silos and helps build bridges that accelerate the work process across teams. Complete visibility into data makes it easier to track tasks and make better decisions quicker. JSM integrates seamlessly, allowing teams to collaborate on issues without leaving their systems. Instead of an overly centralized, one-size-fits-all approach, different teams can quickly get up and running with adaptable processes that fit their workflow. Whether you are in an IT, business, or development team doesn’t matter. Workflows in JSM can be adapted to the various needs that are demanded.
Facts
Jira Service Management is developed by Atlassian and is a web-based platform that makes it easy to manage and prioritize incoming incidents and service requests. Jira Service Management can be used by all kinds of teams but is mainly used as a service desk. With over 3,000 apps in the Marketplace, you can integrate tools that adapt Jira Service Management to your needs.
Transparent, competitive pricing model
Atlassian offers a competitive and transparent pricing model. With Atlassian, there are no hidden prices or difficult resellers. You pay one price and receive a package that will improve your business value.
Fast implementation, configuration and administration
Jira Service Management can be deployed and configured quickly. Despite fast delivery, we use the time to get to know your business and meet your needs. We use an agile workflow that ensures an efficient and flexible solution, so we avoid longer delivery times.
A modern work platform
Jira Service Management is a modern work platform that considers people, cultures, and practices. The platform unlocks each team’s potential by optimizing work tracking across the company. The simple and automated user interface of Jira Service Management has improved the user experience for end users. Instead of complex workflows reserved for a few trained power users, the ease of use has led to faster and more widespread adoption across the organization.
If you are interested in knowing more about Jira Service Management and how the platform can create value for your company, you are welcome to contact us at info@aety.io or +45 70 70 72 71.
