What do the changes mean?

Previously, you had to purchase license access to Confluence if you wanted to expand Jira Service Management with knowledge base functionality. Now Atlassian has decided that this will be an integral part of Jira Service Management. With this extension, users can now create, read, update and delete knowledge articles directly in Jira Service Management.

Atlassian has already begun rolling out the feature, and they expect all new and existing Jira Service Management customers to have access to the feature by early April.

Are you already using Confluence with Jira Service Management?

You can create a new space or link to an existing space to Jira Service Management. In addition, all Jira Service Management users who previously used Confluence to create or edit articles can now do so directly in Jira Service Management – without registering a Confluence license.

However, you still need a Confluence license to use Confluence independently as more than just a knowledge base for Jira Service Management.

Do you not use Confluence with JSM?

Suppose you do not yet use Confluence independently or combined with Jira Service Management, but want to take advantage of the new feature. In that case, all you have to do is add a Confluence plan to your Jira Service management license.

Once Confluence is enabled, all Jira Service Management users can create, edit and publish knowledge articles at no additional cost.

If you have any questions about the new feature, you can always contact us at info@aety.io or +45 70 70 72 71. You can also write to us via the form below.

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