Case: Monday.com
Department of Heart Disease at Herlev & Gentofte Hospital
The size and complexity of the department created a need for a common and easy-to-use tool for project management, follow-up and transparency in decision-making processes
PLATFORM:
SERVICES
Setup & Customization: monday.com configured to the specific needs of the department
Training & Onboarding: empowering employees and management for effective use
Ongoing sparring: advice and optimization during implementation
Overview & Transparency:
ensures efficient collaboration and access to up-to-date data
Introduction
Department of Heart Disease at Herlev & Gentofte Hospital is one of the region’s largest clinical departments with over 450 employees, around 10,000 annual admissions and approximately 70,000 outpatient contacts. The department also has seven operating rooms with around 4,000 annual procedures and extensive research activities spread over two sites.
The department’s size, many interfaces and high level of activity placed increased demands on structure, overview and common tools. There was therefore a desire to strengthen the handling of internal and external projects, create greater transparency in decision-making processes and ensure better follow-up on annual agreements with the hospital’s management.
As part of this, monday.com was introduced as a collaboration and project management tool in an initial pilot phase.
Development areas
The department identified a number of needs:
- One common project management tool that could be used across roles and functions
- Get a better overview and control of both internal and external projects
- Create greater transparency in decision-making processes
- Collect and structure agenda and meeting materials for departmental meeting forums
- Establish a common platform to monitor progress in e.g. annual agreements with the hospital management
Implementation
In a completed analysis, the department had already identified monday.com as their preferred platform for project and task management. Subsequently, Aety was engaged as a local partner with a focus on sparring and advice on use and structure.
Monday.com is primarily used for overall project management and task management in connection with the work with the department’s healthcare platform, including tasks related to medication administration and patient management. The platform supports a coordinated effort across professional groups and provides a common overview of ongoing activities.
The implementation is still in a pilot phase with a focus on administrative staff and management roles. The goal is to gradually spread the application to a larger part of the department’s employees. As a result of the experience gained, both the Department of Kidney Diseases and the Department of Medical Diseases have subsequently switched to the enterprise version of monday.com.
How to proceed
The department started using monday.com to build up experience and find the right structure that suited their workflows. In parallel, a plan has been made for ongoing sparring with Aety to optimize the use of monday.com in selected work processes.
This approach has allowed the department to test the solution in practice, adjusting the setup along the way and ensuring that the platform supports both managerial and administrative needs.
The results
Already in the pilot phase, the department has achieved several concrete improvements:
- More efficient project management
- Better overview of tasks with monday.com, increasing transparency and access to up-to-date data
- Structured communication, connecting employees and teams and ensuring centralized updates for a more cohesive information flow