What do the changes mean?

Previously, if you wanted to extend Jira Service Management with knowledge base functionality, you had to purchase license access to Confluence. Now Atlassian has decided that this will become an integrated part of Jira Service Management. With this extension, users can now create, read, update and delete knowledge articles directly in Jira Service Management.

Atlassian has already started rolling out the feature and they expect all new and existing Jira Service Management customers to have access to the feature by early April.

Are you already using Confluence with Jira Service Management?

You can create a new space or link an existing space to Jira Service Management. In addition, all Jira Service Management users who previously used Confluence to create or edit articles can now do so directly in Jira Service Management – without taking out a Confluence license.

However, you still need a Confluence license if you want to use Confluence independently, as more than just a knowledge base for Jira Service Management.

Don’t you use Confluence with JSM?

If you are not yet using Confluence standalone or in combination with Jira Service Management, but want to make use of the new feature, all you need to do is add a Confluence plan to your Jira Service Management license.

Once Confluence is enabled, all Jira Service Management users can create, edit and publish knowledge articles at no additional cost.

If you have any questions about the new feature, you can always contact us at info@aety.io or +45 70 70 72 72 71.