Freshworks is excited to share that it has once again been placed in the Challengers category in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms!
Freshworks offers Freshservice, a user-friendly and modern ITSM solution. Freshservice is for customers who want a simple and intuitive solution that is quick and easy to deploy.
What makes a Challenger in Gartner’s Magic Quadrant
At the top left of the Gartner Magic Quadrant, you’ll find the Challengers category, which are well-structured vendors that possess the ability to keep up to date with today’s standards. Challengers perform well and dominate a large segment.
Why Gartner has named Freshworks a Challenger
In the latest Gartner® Magic Quadrant™ for ITSM platforms 2022, our ITSM partner, Freshworks, has been named a Challenger. In the report, Freshworks is hailed as a Challenger because, above all, they have created great satisfaction among their customers. One of their strengths also mentioned in the report is that Freshworks announces useful updates to their Freshservice products every month. Furthermore, they focus on introducing new features to their customers faster compared to other ITSM vendors.
Below is Freshworks’ ranking in the Challengers category in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms:
Fresh service
Freshworks offers a user-friendly and intuitive ITSM solution that includes a Danish-language portal. By offering a case manager interface in Danish, Freshservice is different from many other platforms. At the same time, Freshservice is offered with an attractive licensing model that is customized to each customer’s needs. That way, you only pay for the functionalities you need.
If you are interested in learning more about the possibilities of a Freshwork ITSM solution, don’t hesitate to contact us on tel: +45 70 70 72 71 or email: info@aety.io
You can also read more about Freshworks on our website.
