IT Service Management (ITSM) is a process used to create, deliver and support IT services in organizations. Atlassian has built a system to support all processes and solutions within ITSM, called Jira Service Management (JSM). In its simplicity, JSM can be used by companies as an ITSM solution, but if you want specific features, views or process setups, you may want to invest in apps from Atlassian Marketplace.
For many people, the Atlassian marketplace can seem overwhelming with thousands of apps. That’s why we’ve made it easy for you by selecting 18 must have apps to strengthen your Atlassian ITSM solution.
Service Request
Extension for Jira Service Management
This application can help you customize Jira Service Management and take the platform to the next level with the ultimate feature set.
ProForma
ProForma provides dynamic forms and checklists in Jira and Jira Service Management without the need for custom fields. ProForma is great for customers exploring Enterprise Service Management.
Development tools
Xray Test Management for Jira
Xray Test Management for Jira is built for all members of your team to plan, test, track and release software.
Portal customization
Refined for Jira
Refined for Jira can be used to create exceptional service experiences. The application uses a customizable and user-friendly interface using the structure, themes, layout and navigation of Jira and Jira Service Management. Refined for Jira is also available on the cloud.
General customization
Email This Issue
Email This Issue helps you stay in touch with all stakeholders inside or outside your organization. It allows you to send questions in emails without leaving the platform. The same goes for the recipient, who can process and manage the email through Jira.
Asset & Configuration Management
Device42
Device42 is a comprehensive agentless discovery system used for asset management. Discover, map and continuously optimize infrastructure and applications across your physical, virtual and cloud infrastructure. It provides accurate views of your IT ecosystem.
Reporting
eazyBI
eazyBI enables customers to create business intelligence data reports and dashboards in Jira. Analyze and visualize data from Jira Software, Jira Service Management and external data sources – all in one place.
Arsenal Dataplane
Arsenale Dataplane delivers powerful and intuitive Jira reports, allowing you to
rewind back in time to look at historical trends, the timing of transitions,
and your project and team performance.
Rich Filters for Jira Dashboards
Rich Filters for Jira Dashboards makes it quick and easy to create custom dashboards so you can focus on your projects instead of spending time searching for relevant data.
Rich Filters::Service Desk Dashboards
Rich Filters::Service Desk Dashboards is an extension of the Rich Filters for Jira Dashboards application. The application allows you to add features such as; quick filters on dashboards, colors, tags and views, advanced statistics and charts, export to Excel and much more.
Automation
Automation for Jira
Automation for Jira makes it easy to configure automation rules in Jira without the need for custom scripts. For example, service teams can use the app to automatically assign issues and automatically close old support tickets.
ScriptRunner for Jira
ScriptRunner for Jira is the ultimate automation and customization toolkit to automate and customize your workflows and tasks.
Jira Misc Workflow Extensions (JMWE)
JMWE is the top-rated and best-selling app for automating Jira workflows. With 30+ advanced features and conditions, you can quickly and easily build workflows to help different departments.
ChatOps
Microsoft Teams for Jira
For teams using Microsoft Teams, an integration with Jira Service Management
makes collaboration and communication easy. With the app, you can create issue tabs, track and discuss your team’s progress on your channel without leaving Microsoft Teams.
Integrations
Elements Connect (formerly nFeed)
Elements Connect pulls data from any source, such as SQL databases or REST
APIs, and then populates custom fields in Jira. The app is often used to pull data from a CRM or query a CMDB for assets.
Knowledge Management
Comala Document Management
For teams using Confluence with Jira Service Management as a knowledge base, Comala Workflows ensures that your Confluence content is validated before publishing. The app enables teams to add reviews, approvals and document control of Confluence documents.
Time Tracking
Tempo Timesheets
Tempo is the market leader in automated time tracking and resource planning solutions. The app gives organizations the insight they need to keep track of their project costs. In addition, the app allows you to plan resources and track customer costs and CAPEX.
In addition to the apps we’ve highlighted here, there are plenty of other apps that can certainly meet your specific needs for an ITSM solution. You can always visit the Atlassian marketplace on your own to see and read about the many different apps. But you can also make use of our expert knowledge and identify the most relevant applications for you – in that case, you can contact us on +45 70 70 72 71 or info@aety.io.
