monday.com support services

License management is essential to ensure your software is properly managed, compliant and cost-effective. Aety helps you optimize and simplify this process so you can focus on what really matters to your business.

With Aetys license management services, you ensure smooth, efficient and cost-effective management of your licenses. At the same time, you free up internal resources and reduce the risk of compliance issues and unnecessary costs.

License management can be complex and time-consuming, especially when working with multiple licenses, different teams and changing usage needs. Aety makes it easier by helping you avoid overpayment, prevent compliance risks and optimize your resource utilization.

How Aety supports you with license management:

• Co-termination: We synchronize your licenses so they have the same renewal date, reducing the administrative burden and making it easier to manage them efficiently.

• License optimization: Aety ensures you only pay for what you use. We analyze your usage and help optimize license costs to avoid unnecessary overages and save you money.

• Discounts: Through our partnerships and expertise, Aety will help you secure volume discounts or special offers to get the best value from your software investment.

• Avoid corporate credit card payments: We simplify the invoicing process so you don’t have to use corporate credit cards. This gives you better financial control and simplifies the payment process.

• Internal time and resource savings: By letting Aety handle license management, your team saves time and resources so they can focus on other strategic tasks.

• Invoicing in the currency of your choice: Aety offers invoicing flexibility so you can receive invoices in the currency that best suits your business operations.

There is a high demand for personalized support in local languages as it makes communication more efficient and accurate. While official support from monday.com is useful, many of our customers find that there is a lack of understanding and knowledge of their specific business needs and cultural context. That’s why Aety offers Danish-language support and consultants who not only speak your native language, but also have in-depth knowledge of your business. Our consultants know your business structure and challenges, which means we can offer targeted advice and faster solutions.

With the Best Effort and Standard packages you can contact Aety on weekdays 8:00-16:00 CET, while as a Premium customer you have 24/7 support all year round. By choosing Aety, you get personalized, tailored service that ensures your monday.com platform works optimally and supports your specific business needs.

Proactive application consulting ensures you get the best out of your monday.com platform. Aety not only responds to issues, but also works closely with you to anticipate your future needs. We keep you updated on the latest features and upgrades in monday.com, so you always have access to the tools and features that can make your work easier and more efficient.

By offering tailored advice based on your specific challenges and goals, we can help optimize the work processes in your organization. Our consultants understand the typical challenges our customers face and guide you in implementing solutions to make your platform even more efficient.

This means that your monday.com platform is not only adapted to your needs today, but also future-proofed to support the goals you are working towards. With proactive advice, you’ll get the right support to stay one step ahead and maximize your investment in monday.com.

At Aety, we are dedicated to providing you with the best possible support, which is why we offer direct contact channels through our support packages. The advantage of this direct contact is that you get tailored and fast assistance from our experts who know both monday.com and your company’s specific needs. You can rest assured that you always get the right help when you need it.

When you have purchased one of Aety’s support packages, you get access to the following powerful channels:

• ServiceDesk: Create a case directly via our online ServiceDesk, where you can describe your request and get tailored assistance.

• Email: Get answers to your technical questions or general inquiries by contacting us via email.

• Phone: Get instant help and advice when you need it by contacting our support team directly.

The contact limit is set to ensure that we can offer personal and efficient support to the right people in your organization. By limiting the number of contacts, we ensure that each contact has the necessary knowledge and responsibility to make support work optimally. This makes it easier to follow up on cases and ensures that support remains targeted and efficient.

You choose who you want to have direct access to our support.
With the “Best Effort” and “Standard” packages you get 3 colleagues with direct contact, and with the “Premium” package you get 4 colleagues.

If you need more consulting hours, you can easily purchase additional hours as part of our support packages. Aety offers flexible solutions that allow you to get the consultancy you need, when you need it, without exceeding your budget.

As a Premium member, you get a 50% discount on any extra hours you need to purchase. Contact us for a customized solution that fits your specific needs and budget.

Technical Account Management (TAM) is a specialized service that gives your company access to a dedicated Technical Account Manager (TAM) who focuses on the strategic use of your monday.com platform. This service is ideal for larger customers who want to get the most out of their investment in the platform and ensure that the system supports their business goals effectively.

Aety offers a range of services as part of our TAM package, including:

• 8 hours a week focused on strategic application: Our dedicated TAM works 8 hours a week to understand your business needs and help implement solutions that support your long-term goals.

• Quarterly on-site review: We offer quarterly on-site meetings to review how your platform is performing and how we can optimize its use.

• Proactive risk assessment: Our TAM identifies potential risks and issues before they become critical, helping you take proactive steps to avoid challenges.

• Planning and advising on new solutions: Aety advises on how new features and solutions can be implemented to improve your workflow, based on the latest updates and functionalities in monday.com.

• Insight into current product roadmaps: As a TAM, we give you insight into monday.com’s product roadmap so you can prepare for upcoming updates and features that can help optimize your processes.

• Dedicated Danish-speaking consultant: With Aety, you get a Danish-speaking consultant who knows both your business and the specific challenges you face. This ensures a more personalized and targeted support.

How can Aetys TAM service support your business?

Aety’s TAM service gives your business access to an expert who not only knows the technology, but also your business and your specific needs. With this service, you not only get help solving problems, but also strategic advice to help you optimize the platform and make it an even stronger tool for your business. Our proactive approach means that we work closely with you to ensure you stay ahead of any challenges and always get the maximum value from your monday.com platform.

Aetys offers an individual backup solution as a supplement to monday.com’s standard backup. This solution allows you to ensure extra protection of your data by backing up your entire monday.com installation or specific parts of the platform, depending on your needs.

How does the solution work?

Aety’s solution is delivered in collaboration with our partner HYCU, which specializes in backup and data protection. HYCU’s technology provides a reliable and efficient way to secure your data, so you can rest assured that your information is protected and can be easily restored if problems arise.

Benefits of Aety’s individual backup solution:

• Flexibility: Choose whether you want to backup your entire installation or only specific parts.

• Control: Direct access to the back-end so you can manage and initiate the backup process yourself.

• Reliability: The backup solution is delivered in collaboration with HYCU, a recognized partner in data protection.

• Increased security: An extra layer of protection on top of monday.com’s standard backup.