Do you want to combine flexibility and collaboration with accurate time tracking to optimize productivity, resource allocation and project management? Then you can integrate with Jira and get a range of solutions tailored to your needs, such as
- Elimination of redundant time tracking in both Jira and TimeLog, streamlining the process.
- Accurate and up-to-date hours in TimeLog, eliminating lack of tracking or visibility.
- Comprehensive overview for project managers showing the hours spent by developers and other Jira users in TimeLog.
- Unlock the financial project management features in TimeLog for the benefit of project managers and management.
Please note that time tracking can be done in Jira, but Jira does not meet the requirements of the new legislation. Therefore, we recommend integrating with an external software like TimeLog.
According to McKinsey,more than half of the world’s organizations – a whopping 56% – are now integrating artificial intelligence into their daily operations. And it’s a number that’s only going to keep growing.
Imagine what can be achieved when AI technology is merged with advanced products and solutions from a vendor that believes team collaboration is at the heart of workplace success. In this blog post, you’ll find the answer.
What can I do with Atlassian Intelligence?
History has proven time and time again that teamwork is the key to humanity’s most impressive achievements. In this regard, Atlassian has been a crucial partner to over 250,000 customers, where its tools have played an important role in everything from minor to major issues.
Now Atlassian is taking it a step further. By integrating AI technology into all its cloud products, they’re introducing ‘Atlassian Intelligence’. Imagine being able to create pages of critical business content in seconds, easily automate routine tasks, and summarize hours of work in just a moment. Atlassian Intelligence also aligns with Atlassian values and protects your personal information.
Atlassian Intelligence supports the two most common types of teamwork:
- Service-based work: Teams that accept incoming requests for help and use customized workflows and data to create solutions for employees and customers.
- Project-based working: Teams managing different projects from concept to execution with roadmaps, plans, goals and documentation.
Atlassian Intelligence in Confluence and Jira
Atlassian Intelligence leverages the unique information in Jira and Confluence so that help is always relevant to each organization and individual.
For example, in Confluence, your team can use Atlassian Intelligence to generate new content, change the tone of your content, summarize key points, or ask where additional information can be found.
In Jira Software, you can summarize details about issues. The same goes for Jira Service Management (JSM), where you can also suggest request types. In addition, in JSM you can generate SQL queries in Analytics or search, summarize and transfer content from Trello to Jira.
“In my daily work, Atlassian Intelligence acts as a virtual colleague, summarizing 5-page PIR reports into short sections so I can prepare for monthly audit meetings faster,” said Group Chief Technology Officer, Matthias Hansen. “Atlassian Intelligence has really proved its worth by improving productivity across our products. One of our managers saved 2 hours in the first week of using Atlassian Intelligence.”
Employee from Domino’s Pizza Enterprises LTD
Translated from English
Now let’s take a deeper look at how Atlassian Intelligence increases productivity in your organization.
Atlassian Intelligence used in Confluence
Below we show examples of how Atlassian Intelligence used in Confluence can help you streamline your work, learn on the go, and respond to anything.
Streamline any type of work
Atlassian Intelligence uses AI technology from Open AI to compile, summarize and extract important information from content. This enables your team to streamline their work.
Below is an example of how you can quickly and easily summarize the most important decisions from meeting minutes with Atlassian Intelligence used in Confluence:
Learn on the go
As your organization grows, so does its knowledge and terms. Knowledge and terms are used to describe the organization’s projects and internal systems. However, building a common understanding of an organization’s knowledge and terms, and who knows what, can be extremely difficult.
To that end, Atlassian Intelligence provides shared context with an on-demand dictionary specific to your organization, your teams and your work. Here you can ask Atlassian Intelligence to provide a definition of a term and information source.
In the example below, your virtual colleague gives an explanation of a term to a colleague reading a Confluence page.
Reply to anything
Atlassian Intelligence can help you answer questions in Confluence, such as “How much money can I spend on setting up my home office?” and “How do I set up my development environment?”.
In the example below, Atlassian Intelligence provides direct answers to a question based on content from Confluence:
Atlassian Intelligence can transform the way organizations work by making teamwork more efficient and productive. This technology is integrated into Atlassian cloud products, such as Confluence and Jira, and offers a range of features – from generating content and summarizing key points to answering queries and automating routine work. Atlassian Intelligence supports both service-based and project-based work, and its ability to Adapting and learning from an organization’s unique needs makes it an important resource.
Atlassian is already planning to integrate Atlassian Intelligence into several of their products.
Atlassian Intelligence used in Jira Service Management
Below we show examples of how Atlassian Intelligence used in Jira Service Management can help you get instant help and get up to speed, optimize your customer responses, and effectively resolve issues with your virtual agent.
Get instant help and get up to speed quickly
Speed is essential in modern service management. Both employees and customers expect instant answers and quick solutions. In Jira Service Management, Atlassian Intelligence acts as a virtual colleague, providing instant help when teams need it most.
Your virtual colleague automates support interactions from Slack to Microsoft Teams. So your employees can get help without ever having to leave their favorite collaboration tools.
What’s more, setting up Atlassian Intelligence is quick and requires no coding, data science or expensive consultants.
Your virtual colleague is able to resolve help requests instantly based on their understanding of knowledge base articles. If necessary, it can also ask follow-up questions. In the example below, your Jira Service Management virtual agent is helping a teammate access a software:
Optimize your customer responses
Atlassian Intelligence can also help agents craft and improve their responses to customers and ensure clear and thoughtful communication between stakeholders. Generative AI in the Issue Editor can help agents craft better responses, adjust their tone to be more professional or empathetic, summarize a long knowledge base article to provide concise instructions, and much more.
Effective problem solving with your virtual agent
In addition to generative AI from Atlassian Intelligence, Jira Service Management’s virtual agent leverages a best-in-class Natural Language Processing (NLP) engine to analyze and understand intent, emotion, context, and profile information to personalize interactions through custom intent flows.
Intents, which are how you represent a specific problem, question or request that your virtual agent can help solve for your customers, can be easily configured with templates and a low code/no code editor. Each intention includes a set of training phrases to help your virtual agent recognize a help-seeker’s request and a flow to help guide them through their issue based on their response.
Better results with Atlassian Intelligence in your tools
Atlassian Intelligence can transform the way organizations work by making teamwork more efficient and productive. This technology is integrated into Atlassian cloud products, such as Confluence and Jira, and offers a range of features – from generating content and summarizing key points to answering queries and automating routine work. Atlassian Intelligence supports both service-based and project-based work, and its ability to adapt and learn from an organization’s unique needs makes it an essential resource.
Atlassian is already planning to integrate Atlassian Intelligence into several of their products.
