According to McKinsey, it is now more than half of the world’s organizations – 56% – that integrate artificial intelligence into their daily operations. And it’s a number that only continues to grow.
Then, imagine what can be accomplished when AI technology is merged with advanced products and solutions from a provider that believes collaboration in teams is the heart of success in the workplace. You will find the answer in this blog post.
What can I do with Atlassian Intelligence?
History has proven teamwork is the key to mankind’s most impressive feats. In this context, Atlassian has been an important partner for over 250,000 customers, where its tools have played an essential role in everything from minor to major issues.
Now, Atlassian is taking a step further. Integrating AI technology into all its cloud products, they are introducing ‘Atlassian Intelligence.’ Imagine being able to prepare pages of critical business content in seconds, easily automate routine tasks, and summarize hours of work in a moment. Atlassian Intelligence also aligns with Atlassian’s values and protects your personal information.
Atlassian Intelligence supports the two most common types of teamwork:
- Service-based work: Teams that accept incoming requests for help and use customized workflows and data to create solutions for employees and customers.
- Project-based work: Teams that manage projects from idea to execution with roadmaps, plans, goals, and documentation.
Atlassian Intelligence in Confluence and Jira
Atlassian Intelligence utilizes the unique information in Jira and Confluence so that the help is always relevant for each organization and individual.
For example, in Confluence, your team can use Atlassian Intelligence to generate new content, change the tone of your content, summarize key points, or ask where additional information can be found.
In Jira Software, you can summarize the details of issues. The same applies to Jira Service Management (JSM), where you can suggest request types. In addition, in JSM, you can generate SQL queries in Analytics or search, summarize, and transfer content from Trello to Jira.
“In my day-to-day work, Atlassian Intelligence acts as a virtual colleague, summarizing 5-page PIR reports into short sections, so I can more quickly prepare for monthly audit meetings,” said Group Chief Technology Officer, Matthias Hansen. “To that extent, Atlassian Intelligence has proven its worth by improving productivity across our products. One of our managers has saved as much as 2 hours during the first week when he used Atlassian Intelligence”.
Employee from Domino’s Pizza Enterprises LTD
Now let’s take a deeper look at how Atlassian Intelligence increases productivity in your organization.
Streamline any type of work
Atlassian Intelligence uses AI technology from Open AI to curate, summarize, and extract important information from content. It enables your team to streamline their work.
Below, you see an example of how, with Atlassian Intelligence, used in Confluence, you can quickly and easily summarize the most important decisions from a meeting report:
Get instant help and get up to speed quickly
Speed is one of the most essential things in modern service management. Both employees and customers expect immediate answers and quick solutions. In Jira Service Management, Atlassian Intelligence acts as a virtual colleague, providing immediate help when teams need it most.
Your virtual colleague automates support interactions ranging from Slack to Microsoft Teams. This allows your employees to get help without ever having to leave their favorite collaboration tools.
Atlassian Intelligence is also quick to set up and requires no coding, data science, or expensive consultants.
Your virtual colleague can resolve help requests instantly based on their understanding of knowledge base articles. If necessary, it may also ask follow-up questions. In the example below, your virtual Jira Service Management agent helps a teammate access a piece of software:
Learn on the way
As your organization grows, so do its knowledge and terms. Knowledge and terms describe the organization’s projects and internal systems. However, it can be incredibly difficult to build a common understanding of an organization’s knowledge and terms, and who is in control of what.
In doing so, Atlassian Intelligence provides shared context with an on-demand dictionary specific to your organization, your teams, and your work. Here, you can ask Atlassian Intelligence to define a term and a source of information.
In the example below, your virtual colleague gives an explanation of a term to a colleague who is reading a Confluence page.
Answer anything
Atlassian Intelligence can help you answer various questions in Confluence, such as “How much money should I spend on setting up my home office?” and “How do I set up my development environment?”.
In the example below, Atlassian Intelligence provides direct answers to a question based on content from Confluence:
Atlassian Intelligence can transform how organizations work by making teamwork more efficient and productive. This technology is integrated into Atlassian’s cloud products, such as Confluence and Jira. It offers a range of functions – from generating content and summarizing key points to answering queries and automating routine work. Atlassian Intelligence supports service-based and project-based work, and its ability to adapt and learn from an organization’s unique needs makes it an important resource.
Atlassian already has in mind to integrate Atlassian Intelligence into several of their products.
