Get local support from a partner who understands your business

Yes, our support agreements include both Atlassian solutions installed locally in the Data Center (on-premise) and those running in the Cloud. Regardless of your preferred deployment model, Aety supports.

License management is essential to ensure your software is properly managed, compliant and cost-effective. Aety helps you optimize and simplify this process so you can focus on what really matters to your business.

With Aetys license management services, you ensure smooth, efficient and cost-effective management of your licenses. At the same time, you free up internal resources and reduce the risk of compliance issues and unnecessary costs.

License management can be complex and time-consuming, especially when working with multiple licenses, different teams and changing usage needs. Aety makes it easier by helping you avoid overpayment, prevent compliance risks and optimize your resource utilization.

How Aety supports you with license management:

• Co-termination: We synchronize your licenses so they have the same renewal date, reducing the administrative burden and making it easier to manage them efficiently.

• License optimization: Aety ensures you only pay for what you use. We analyze your usage and help optimize license costs to avoid unnecessary overages and save you money.

• Discounts: Through our partnerships and expertise, Aety will help you secure volume discounts or special offers to get the best value from your software investment.

• Avoid corporate credit card payments: We simplify the invoicing process so you don’t have to use corporate credit cards. This gives you better financial control and simplifies the payment process.

• Internal time and resource savings: By letting Aety handle license management, your team saves time and resources so they can focus on other strategic tasks.

• Invoicing in the currency of your choice: Aety offers invoicing flexibility so you can receive invoices in the currency that best suits your business operations.

Personalized support in local language is in high demand as it ensures clear and efficient communication. You get help within time slots that match your local time zone – and most importantly, from support people who know your business and understand your needs.

While official support from monday.com is helpful, many of our customers find that there is a lack of understanding and knowledge of their specific business needs and cultural context. That’s why Aety offers Danish-language support and consultants who not only speak your native language, but also have in-depth knowledge of your business. Our consultants know your business structure and challenges, which means we can offer targeted advice and faster solutions.

With Best Effort and Standard support, you can contact Aety on weekdays 8:00-16:00 CET, while Premium customers have 24/7 support all year round.

When you choose a support agreement with Aety, you get personalized, tailored service that ensures your Atlassian platform works optimally and supports your specific business needs.

Proactive application consulting ensures you get the best out of your Atlassian platform. Aety not only responds to issues, but also works closely with you to anticipate your future needs. We keep you updated on the latest features and upgrades in Atlassian, so you always have access to the tools and features that can make your work easier and more efficient.

By offering tailored advice based on your specific challenges and goals, we can help optimize the work processes in your organization. Our consultants understand the typical challenges our customers face and guide you in implementing solutions to make your platform even more efficient.

This means that your Atlassian platform is not only adapted to your needs today, but also future-proofed to support the goals you’re working towards. With proactive consulting, you’ll get the right support to stay one step ahead and get the most out of your investment in monday.com.

At Aety, we are dedicated to providing you with the best possible support, which is why we offer direct contact channels through our support packages. The advantage of this direct contact is that you get tailored and fast assistance from our experts who know both Atlassian and your company’s specific needs. You can rest assured that you’ll always get the right help when you need it.

When you have purchased one of Aety’s support packages, you get access to the following powerful channels:

• ServiceDesk: Create a case directly via our online ServiceDesk, where you can describe your request and get tailored assistance.

• Email: Get answers to your technical questions or general inquiries by contacting us via email.

• Phone: Get instant help and advice when you need it by contacting our support team directly.

The contact limit is set to ensure that we can offer personal and efficient support to the right people in your organization. By limiting the number of contacts, we ensure that each contact has the necessary knowledge and responsibility to make support work optimally. This makes it easier to follow up on cases and ensures that support remains targeted and efficient.

You choose who you want to have direct access to our support.

If you need more consulting hours, you can easily purchase additional hours as part of our support packages. Aety offers flexible solutions that allow you to get the consultancy you need, when you need it, without exceeding your budget.

Contact us for a customized solution that fits your specific needs and budget.

For Cloud customers, Aety offers an individual backup solution as a supplement to Atlassian’s standard backup. This solution allows you to ensure extra protection of your data by backing up your entire Atlassian installation or specific parts of the platform, depending on your needs.

How does the solution work?

Aety’s solution is delivered in collaboration with our partner HYCU, which specializes in backup and data protection. HYCU’s technology provides a reliable and efficient way to secure your data, so you can rest assured that your information is protected and can be easily restored if problems arise.

Benefits of Aety’s individual backup solution:

• Flexibility: Choose whether you want to backup your entire installation or only specific parts.

• Control: Direct access to the back-end so you can manage and initiate the backup process yourself.

• Reliability: The backup solution is delivered in collaboration with HYCU, a recognized partner in data protection.

• Increased security: An extra layer of protection on top of Atlassian’s standard backup.

In short – everyone. We help over 100 companies in both the public and private sectors with their Atlassian services, so we have solid experience with a wide range of industries, workflows and technical needs. Whether you work in a complex public organization or an agile private company, we understand that your solution must fit your way of working. We adapt our support and advice to the way you work – not the other way around.

Our support packages for Atlassian are always customized to the individual company’s needs – which is why we don’t work with standard prices. The price depends on how many monday.com products you use, how big a license you have and how your solution is set up.

We see a big difference in how Atlassian is used – from smaller teams with few integrations to larger organizations with advanced workflows and multiple modules in play. That’s why we always provide a tailored offer so you only pay for what you really need.

Want to hear more about what a solution could cost you? Then you are very welcome to contact us – we are happy to have a non-binding chat.

CVE (Common Vulnerabilities and Exposures) coverage is always included in our services.

This means that you proactively receive advice and information as soon as identified vulnerabilities are discovered and we assist you in mitigating potential risks.

Upgrades are only valid for Data Center and Privare Cloud. This includes relevant components and services in the solution and the frequency is agreed separately at all price levels.