Aety becomes part of Communardo Group
aety becomes part of Communardo Group. Read how the merger strengthens our Atlassian services and creates a leading Nordic delivery organization here
Læs mere
Aety currently works with more than 100 large public and private organisations. Our customers’ Atlassian platform is often extremely business-critical and evolves over time.
| Aety best effort | Aety standard | Aety premium | |
|---|---|---|---|
| Deployment | Cloud/on-premise | Cloud/on-premise | Cloud/on-premise |
| Dansk local support | Standard monday-friday 08:00 – 16:00 CET | Standard monday-friday 08:00 – 16:00 CET | 24/7/365 |
| Ongoing support | Calculated after usage | Billed according to usage, but can also be configured to include a number of hours each month | Billed according to usage, but can also be configured to include a number of hours each month |
| Contact | ServiceDesk, e-mail, phone 3 of the customer's designated contact persons are created | ServiceDesk, e-mail, phone 3 of the customer's designated contact persons are created | ServiceDesk, e-mail, phone 3 of the customer's designated contact persons are created |
| Service target - time to response 1. Production application down (server not responding) 2. Serious degradation (no data in project, impossible to login) 3. Moderate impact (non-critical functionalities not working, eg. plugin or specific workflow) | 1. Best effort 2. Best effort 3. Best effort | 1. 2 hours 2. 5 hours 3. 2 working days | 1. 1 hour 2. 2 hours 3. 1 working day |
| CVE coverage (proactive advice for identified vulnerabilities) | Included | Included | Included |
| Upgrade | Roadmap is agreed separately | Roadmap is agreed separately | Roadmap is agreed separately |
| Proactive application advice | - | 4 times a year - Sending written information about new functionality - Presentation of new functionality | 4 times a year - Sending written information about new functionality - Presentation of new functionality |
| Aety license administration | Included | Included | Included |
| Price, application support | Contact us to hear more | Contact us to hear more | Contact us to hear more |
| Additional purchase options | |||
| Backup as a Service (only relevant for cloud customers) | In addition to Atlassian's standard backup, aety can offer individual backups of entire installations or parts of the platform. As a customer, you get access to a back-end where back-up can be managed and initiated. This solution is delivered in collaboration with our partner HYCU | ||
| Atlassian managed application | Aety is happy to operate both application and infrastructure from our EU-based servers at AWS, or local Danish data center | ||
| Technical Account Management (TAM) | Aety offers our larger customers a dedicated technical account manager - 8 hours/week focused on the strategic use of the platform - Quarterly on-site review - Proactive risk assessment - Planning and consulting on new solutions - Insight into current product roadmaps - Dedicated Danish-speaking consultant |
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Support services in general
Of course, we also support platforms other than Atlassian, Jira and Confluence. Contact us if you are interested in monday.com, Freshworks, Miro or other support services.
Contact us today!
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