Get more out of monday.com – with a local support partner who understands your business

License administration is essential for ensuring your software is properly managed, compliant, and cost-effective. Aety helps you optimize and simplify this process, so you can focus on what truly matters for your business.

With Aety’s license administration services, you ensure a smooth, efficient, and cost-effective handling of your licenses. At the same time, you free up internal resources and reduce the risk of compliance issues and unnecessary costs.

License administration can be complex and time-consuming, especially when you’re dealing with multiple licenses, different teams, and changing usage needs. Aety simplifies this by helping you avoid overpaying, prevent compliance risks, and optimize your resource utilization.

How Aety supports you with license administration:

• Co-terming: We synchronize your licenses so they share the same renewal date. This significantly reduces your administrative burden and makes licenses much easier to manage effectively.

• License optimization: Aety ensures you only pay for what you use. We analyze your consumption and help optimize your license costs, so you avoid unnecessary overspending and save money.

• Discounts: Through our partnerships and expertise, Aety helps you secure volume discounts or special offers, ensuring you get the best value from your software investments.

• Avoid company credit card payments: We simplify the billing process so you don’t have to use your company credit card. This provides better financial control and streamlines your payment procedures.

• Savings on internal time and resources: By letting Aety handle license administration, your team saves both time and resources, allowing them to focus on other strategic tasks.

• Invoicing in your preferred currency: Aety offers flexible invoicing, so you can receive invoices in the currency that best suits your company’s operations.

Personalized local language support is in high demand as it ensures clear and effective communication. You’ll receive help within hours that match your local time zone, and importantly, from a support team who understands your company and its specific needs.

While official monday.com support is useful, many of our clients find there’s a lack of understanding and familiarity with their company’s specific needs and cultural context. Aety therefore offers Danish-speaking support and consultants who not only speak your native language but also have in-depth knowledge of your business. Our consultants understand your business structure and challenges, enabling us to provide targeted advice and faster solutions.

With our “Best Effort” and “Standard” support, you can contact Aety on weekdays from 8:00 AM to 4:00 PM CET. As a Premium customer, you get 24/7 year-round support.

When you choose a support agreement with Aety, you receive personalized, tailored service that ensures your monday.com platform operates optimally and supports your specific business needs.

Proactive application consulting ensures you get the most out of your monday.com platform. Aety doesn’t just react to issues; we work closely with you to anticipate your future needs. We keep you updated on the latest features and upgrades in monday.com, so you always have access to the tools and functionalities that can make your work easier and more efficient.

By offering tailored advice based on your specific challenges and goals, we can help optimize workflows within your organization. Our consultants understand the typical challenges our clients face, and we guide you in implementing solutions that make your platform even more effective.

This means your monday.com platform isn’t just adapted to your current needs, but also future-proofed to support the goals you’re working towards. With proactive consulting, you get the right support to always stay a step ahead and maximize the return on your monday.com investment

At Aety, we’re dedicated to providing you with the best possible support, which is why we offer direct contact channels through our support packages. The advantage of this direct contact is that you receive tailored and fast assistance from our experts who know both monday.com and your company’s specific needs. You can count on always getting the right help, right when you need it.

Once you’ve purchased one of Aety’s support packages, you’ll gain access to the following effective channels:

• ServiceDesk: Create a case directly through our online ServiceDesk, where you can describe your inquiry and receive customized assistance.
• Email: Get answers to your technical questions or general inquiries by contacting us via email.
• Phone: Receive immediate help and advice when you need it by contacting our support team directly.

The limit on the number of contacts is set to ensure we can offer personalized and effective support to the right people within your organization. By limiting the number of contacts, we ensure each individual has the necessary knowledge and responsibility to make the support process work optimally. This makes it easier to follow up on cases and ensures that support remains targeted and efficient.

You choose yourself who has direct access to our support. With the “Best Effort” and “Standard” packages, you’ll be assigned 3 colleagues with direct contact, and with the “Premium” package, you’ll get 4 colleagues.

If you need more consulting hours, you can easily purchase extra hours as part of our support packages. Aety offers flexible solutions, giving you access to necessary consulting assistance whenever you need it, without exceeding your budget.

As a Premium customer, you’ll receive a 50% discount on all additional hours you might need to purchase.

Contact us for a tailored solution that fits your specific needs and budget.

Aety offers an individual backup solution as a supplement to monday.com’s standard backup. This solution allows you to ensure extra data protection by backing up your entire monday.com installation or specific parts of the platform, depending on your needs.

How the solution works:

Aety’s solution is delivered in collaboration with our partner HYCU, a specialist in backup and data protection. HYCU’s technology provides a reliable and efficient way to secure your data, so you can rest assured your information is protected and easily restorable if issues arise.

Benefits of Aety’s individual backup-solution:

• Flexibility: Choose whether to back up your entire installation or just specific parts.
• Control: Get direct access to the backend, allowing you to manage and initiate the backup process yourself.
• Reliability: The backup solution is delivered in partnership with HYCU, a recognized leader in data protection.
• Enhanced Security: An extra layer of protection beyond monday.com’s standard backup

In short, everyone. We help over 300 companies in both the public and private sectors, giving us solid experience with a wide range of industries, workflows, and technical needs. Whether you work in a complex public organization or an agile private company, we understand that your solution needs to fit your specific way of working. We adapt our support and advice to how you work – not the other way around.